Terms of service

Last updated: 6 October 2026

These terms cover your use of Longlove, the page builder at longlove.app. By building or publishing a page you agree to them. They are written to be read, not to be scrolled past.

1. Who you are dealing with

Longlove is run by a sole trader registered in Latvia, European Union ("we", "us"). Contact: hello@longlove.app. Payments are collected by our payment processor acting as merchant of record; your receipt will show their name alongside ours.

2. What the service is

Longlove lets you build a personal web page for someone you love, preview it in private, and send it by paying once, which makes its link open for everyone. You can build without an account. When you save a page, we email you a private edit link that acts as your key to the page; keep it private, since anyone with it can edit or delete the page.

3. Your content

You own everything you put on a page. You give us permission to store it and show it to people who open the link, which is the only thing we need it for. You are responsible for having the right to share what you upload, including photos of other people. You must not put on a page:

anything illegal in Latvia or in the country you or the recipient live in;
sexual content involving minors, or any content that sexualises a minor;
content that harasses, threatens, doxxes or humiliates someone, including the recipient;
other people's private information, such as a chat export that includes third parties, without their consent;
malware, phishing links, or anything designed to trick the person opening the page.

We can remove a page that breaks these rules, and we will not refund it. If someone reports a page about them, we will contact you and may take it down while we look.

4. The recipient

You choose who to send the link to. The recipient does not need an account. If they reply, the reply is sent to you and stored with the page. Do not use Longlove to contact someone who has asked you not to.

5. Prices and payment

Building and previewing is free. Sending a page costs $9.99, paid once for that page. There is no subscription and nothing renews. Prices are in US dollars and include any VAT or sales tax, which the merchant of record handles; checkout shows the price in your local currency. Promotional discounts, such as the returning-customer coupon, apply only to the page they are used on.

A sent page includes, for that page:

a permanent link that does not expire;
no Longlove credit on the page;
a reply box, and email notifications when the page is opened and when the recipient replies;
the ability to edit the page, and switch it to another template, for as long as it exists.

6. Previews

Building and previewing a page is free. An unpaid page is visible only to you, in the editor; its link shows the recipient that it isn't ready yet until you pay to send it. Unpaid drafts and their uploads are deleted 30 days after creation. We email you before that happens if we have your address.

7. Refunds and your right to withdraw

Because a published page is delivered immediately, you agree at checkout that the service starts right away and that the 14-day EU right of withdrawal does not apply once the page is live. Separately from that, we offer our own guarantee: if the page was never opened and you ask within 7 days of paying, we refund you in full. The details are in the refund policy.

8. Keeping pages up

We intend to keep published pages online indefinitely and we do not charge to keep them up. We cannot promise the internet will last forever. If we ever have to shut Longlove down, we will email every address with a published page at least 90 days in advance and give you a way to download your page content.

9. AI features

If you use the writing help, its suggestions are generated by an AI model. They can be wrong, odd, or not what you meant, so read them before publishing. Pages made with our earlier editor could also include AI portraits made from a photo you uploaded; any portrait credits bought for such a page stay tied to that page and do not expire.

10. Acceptable use of the service

Do not try to break, scrape, overload, or reverse-engineer Longlove, guess other people's page links, or use the reply feature to send spam. We may block accounts or addresses that do.

11. Liability

We provide Longlove with care but "as is". To the extent the law allows, our total liability to you for anything connected with a page is limited to the amount you paid for that page. Nothing in these terms limits rights you have as a consumer under the law of the country you live in, or liability that cannot be limited by law.

12. Governing law and disputes

These terms are governed by the laws of the Republic of Latvia. If you are a consumer in the EU, you also keep the protection of the mandatory consumer laws of your own country, and you may use the European Commission's online dispute resolution platform. We would much rather sort things out by email first: hello@longlove.app.

13. Changes to these terms

We may update these terms. Changes that affect pages you have already paid for will be emailed to you before they take effect. Continuing to use the service after that means you accept the new terms.

14. Credits

City names and locations come from GeoNames, licensed under CC BY 4.0. Map outlines come from Natural Earth (public domain).